Refund Policy for Flaircart India

Effective Date: March 2, 2023
Last Update Date: June 26, 2024

Thank you for choosing Flaircart India for your web design, development, and digital marketing needs. We are committed to ensuring the satisfaction of our clients. However, we understand that there may be circumstances under which a refund is requested. This Refund Policy outlines the conditions under which Flaircart India may offer refunds and the process for submitting a refund request.

Eligibility for Refund

• Service Dissatisfaction: If you are not satisfied with the quality of the service provided, you may be eligible for a refund. We require detailed feedback on the dissatisfaction and will attempt to rectify the issue before a refund is considered.
• Non-delivery of Service: If we fail to deliver the agreed-upon service within the specified timeline due to our fault, you may be eligible for a refund.
• Cancellation: Services canceled before the commencement of work may be eligible for a full or partial refund, depending on the terms agreed upon at the time of purchase.
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Process for Requesting a Refund

1. Contact Us: Submit a refund request to [email protected] within 48 hours of payment or service delivery (in case refund request after service is delivered). Please include your order number, contact details, and a detailed reason for the request.
2. Review: Our team will review your request, which may include verification of the claimed issue and an assessment of the work delivered compared to the service agreement.
3. Resolution: We aim to process refund requests within 10-15 business days. If your request is approved, the refund will be processed through the original payment method. Please note that processing times may vary depending on the payment provider.
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Limitations

• Refunds are not available for services that have been completed and delivered as per the agreement and where no fault on our part can be demonstrated.
• Refund requests based on factors outside our control (e.g., changes in business needs, third-party services, etc.) will be evaluated on a case-by-case basis but are generally not eligible.
• A processing fee may be deducted from the refund amount for services that were initiated but canceled at the request of the client.
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Changes to Our Refund Policy

Flaircart India reserves the right to amend this Refund Policy at any time. We encourage clients to review it frequently to stay informed of any changes.

Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at [email protected].